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Using the Store

If you have questions about how to use the store, check out the topics below. If you don’t find an answer, please contact the Customer Support team, so we can get you an answer.

How Do I Customize Items In a Package

After you have added a package to your Cart, click the pencil icon for the package to customize the items in it. A package may contain one or more items. For example, you might select a package that is a single item, such as a business card. There may be another package that contains several items, such as matching letterhead and an envelope.

Some items may be set up to populate from the Profile and/or Style Guide. The first step will prompt you to give your package a custom title and select the Style Profile and/or the Style Guide you want used for the package.

For each item in the package, you can change text or images defined as customizable. Click the Create Preview button to see the changes you have entered. As you click through each page of the item, you can customize the available text and image fields. Text fields will either allow you to type your own text or select from preapproved text. Image fields will either allow you to upload your own image or select from preapproved images.

Your changes are automatically saved in a package as you move through the steps. At any time, you can leave this page and return to the customization process by clicking My Cart.

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How Do I Check the Status of an Order?

You'll receive three email notifications regarding an order submitted for fulfillment:

  • When you submit your order.
  • When the vendor has returned a quote for you to approve.
  • When the vendor ships the order, which will include a tracking number.
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How Do I View All the Packages In My Libraries? icon

To view all the packages in your libraries in the Store, search on the word "all" in the Search field. All the items from all your libraries appear in the results.

How to Locate Packages in the Store

To view all the packages in your libraries in the Store, search on the word "all" in the Search field. All the items from all your libraries appear in the results.

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How Do I View a Full-Resolution Preview of an Item?

After adding and item to your cart, click the View a Sample button on the Package Details page. You can then view a full-resolution watermarked PDF of the item(s) in the package.

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How Are Packages Organized? icon

Your registration provides you with access to the specific libraries you’re subscribed to. A library is a group of packages defined by a characteristic, such as the industry, type or style.

Libraries contain packages with single or multiple-item groupings that are available to order. Click the Add to Cart button on any package to view the package details, which includes all the information about the item(s) in the package.

How to Locate Packages in the Store

To view all the packages in your libraries in the Store, search on the word "all" in the Search field. All the items from all your libraries appear in the results.

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Can I Add My Own Packages?

At this time, you cannot add your own items to the Store.

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How Do I Find a Package? icon

There are many ways to find packages in the Store. Try them all, and pick your favorite! Using the left-hand navigation options:

  • Enter a keyword, or words, in the Search field under By Keyword.
  • Select a category and subcategory from the By Category list. Packages may be categorized by style, theme or media type.
  • Use the By Library to see all the packages in a particular library.
  • Searching By Available Date allows you to view only items available on the selected days. For example, you may find items available in December for the holidays that you won't find at other times of the year.

How to Locate Packages in the Store

To view all the packages in your libraries in the Store, search on the word "all" in the Search field. All the items from all your libraries appear in the results.

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What Reports Are Available?

Reports are included for lead generation campaign activity and lists.

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How Do I Pay for My Orders?

You set up one or more payment accounts in the Accounts > Payment Accounts section. You must use a valid credit card to pay for orders.

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Can I Add My Own Fulfillment Vendors and Contacts?

At this time, you cannot add your own fulfillment vendors.

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Can I Attach Lists for Direct Mail or Email Campaigns?

In a future release, you’ll be able to upload and attach lists to an item to use in a direct mail or email campaign.

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